When investing in a metal detector, durability and reliability are key considerations. That’s why Garrett Metal Detectors stands behind their products with a 3-year warranty on detectors, pinpointers, and searchcoils. This warranty ensures peace of mind and reflects the company’s commitment to quality and customer satisfaction.
However, if your detector needs servicing, Garrett makes the process easy. Here’s everything you need to know about returning your Garrett detector for repairs and warranty service.
How to Return Your Garrett Detector for Service
If you encounter an issue with your Garrett metal detector, follow these steps to ensure a smooth and efficient repair process:
Step 1: Request a Return Merchandise Authorization (RMA) Number
Before sending in your detector, obtain an RMA number from Garrett’s Customer Service team. You can do this by:
- Calling: 1-800-234-6151 (Toll Free) Monday–Friday, 8:00 AM – 4:30 PM CST
Step 2: Prepare Your Package
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Include a Brief Note: Describe the problem with your detector and list the RMA number.
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Provide Your Contact Information: Clearly print your name, return shipping address, zip code, and daytime phone number.
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Pack the Detector and Searchcoil: Securely package your items to prevent damage during shipping.
Step 3: Ship Your Detector to Garrett
Send your detector and searchcoil to the following address:
Garrett Metal Detectors
1881 W. State Street
Garland, Texas 75042-6797
Attn: Repair Department - (RMA number here)
Additional Information to Include in Your Return
When sending your detector for repair, please indicate:
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If you need an estimate of charges (if applicable) before repairs begin.
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Your preferred payment method if there are any applicable charges (Garrett does not accept C.O.D.).
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Your preferred return shipping method (e.g., Parcel Post, UPS, FedEx). Expedited shipping fees are the responsibility of the customer.
Garrett Warranty Terms & Conditions
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Garrett Metal Detectors are covered under warranty for three years from the date of purchase.
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Customers are responsible for return shipping costs on detectors older than 90 days.
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All repairs completed by Garrett are covered under a 90-day warranty.
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Upon receiving your repaired detector, test it promptly to ensure proper functionality.
If you need assistance, don’t hesitate to contact Garrett Customer Service to initiate a repair or warranty claim. Keep treasure hunting with confidence, knowing Garrett has you covered!
