Shipping policy
At Serious Detecting, we work hard to get your metal detectors and accessories to you quickly and safely. Below you will find our complete shipping and delivery information — written simply, so you know exactly what to expect when you order from us.
Free Shipping Over $99
Shipping is free on all orders over $99 within the contiguous United States (Prospectors Dream products excluded). If you are outside the contiguous U.S., add your items to the cart to see accurate shipping rates for your address.
Shipment & Transit Times
Orders for in-stock items placed before 3:00 PM ET on a business day are generally shipped the same day, subject to verification. Orders placed after that time ship the next business day. Please note that orders placed on Friday after 1:00 PM ET and over the weekend are processed the following Monday.
If there is a problem with your order, our team will email you within one business day to explain the situation.
Used Items
Most used items ship the same day when the order is received, processed and verified by 1:00 PM ET, Monday to Friday. Orders received after that cutoff, or those requiring verification, are processed the next business day.
Delivery of Oversize Items
Oversize or heavy items ship via truck freight and generally take an extra day to process. Average delivery time is 7–10 business days. Rural or remote locations can take slightly longer.
All truck deliveries are made by appointment, which must be scheduled in advance. The carrier will contact you by phone or email to arrange it. Someone will need to be available to receive, inspect and sign for the merchandise. A rescheduling fee may apply for a missed appointment, subject to the carrier's policy.
Deliveries are made to the threshold of your location during standard business hours, Monday to Friday. White-glove, inside delivery, evening, early morning or weekend service can sometimes be arranged with the carrier for an additional cost. Serious Detecting cannot guarantee the availability of these services or cover their cost.
Truck deliveries are not available to PO boxes, APO/FPO addresses, or destinations outside the continental 48 states.
Signature Required
A signature is required for some shipments. Someone will need to be at the address to receive the package and sign for it. Packages cannot be rerouted or collected from UPS without authorization.
If UPS is unable to deliver successfully, they may take the package to a UPS Access Point or re-attempt delivery up to three times, at their discretion. If you need help coordinating a delivery, please contact us.
Damaged or Missing Items
Damaged in delivery. If the package arrives damaged, keep the original shipping carton and contact us immediately so we can file a claim with the carrier and get a replacement out to you. Please do not send the merchandise back before speaking to us — doing so delays the replacement or credit.
Missing items. Claims for missing items must be reported within five business days of delivery.
Truck freight deliveries. Inspect the item carefully before you sign. Confirm it is the correct model, in working condition and undamaged. Do not sign the delivery manifest until you have inspected the item — once it is signed you are accepting the product as is, and we can no longer file a damage claim with the carrier on your behalf. If you find damage, note it on the manifest, have the delivery driver sign the notation, and contact us within 48 business hours.
For returns and refunds after delivery, see our Refund Policy.
International Shipping
We ship throughout the U.S., Canada and to over 200 countries worldwide, where permitted by the manufacturer.
International shipments are subject to import fees, duties and taxes levied once the shipment reaches its destination country, in addition to any brokerage or customs clearance charges imposed by the carrier. These charges are the responsibility of the recipient. Serious Detecting has no control over them and cannot predict what they will be.
Because of high international shipping costs, taxes and duties, we cannot ship an order that includes backordered items. We will hold the order until everything is in stock. Please contact us if you would like to change or cancel those items.
If an international shipment is refused or returned, any taxes, duties, customs fees, brokerage fees or shipping charges arising from that return are the responsibility of the customer.
Order Transit Times
Orders are generally delivered according to the shipping method selected at checkout. Please allow additional time for shipments to U.S. territories, PO boxes, or military APO/FPO addresses.
Expedited Shipping
Expedited options are displayed at checkout at an additional cost, subject to item availability. Orders for in-stock items placed before 1:00 PM ET on a business day typically ship the same day, subject to verification.
- Super Saver (7–10 business days)
- Standard Shipping (3–7 business days)
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS Next Day Air
- USPS Priority Mail
Expedited shipping is not available for U.S. territories, PO boxes or military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Shipping to PO Boxes & APO/FPO Addresses
Yes — orders can be shipped to both PO boxes and military APO/FPO addresses. Please allow 6–8 weeks for delivery to APO/FPO addresses.
Order Tracking
Once your order has shipped we will email you the tracking number. Click the link and it will take you to the carrier's website. You can also track your order in your account:
- Log in with the email address associated with the order, then click the order number in your order history. The tracking number appears under the Status & Tracking column.
- If you checked out as a guest, use the tracking link in your shipping confirmation email, or contact us with your order number.
Hazardous Goods
Some items are classified as hazardous. These cannot be shipped outside the USA and must travel by ground. For details, see the UPS hazardous goods guidelines.
Order Verification
Some orders are subject to a verification procedure before we process them. To protect you from credit card fraud and identity theft, we may ask you to confirm that you are the cardholder, or that the order and ship-to information are valid. If your order requires verification, you will be notified by email within one business day.
Questions?
Our Michigan-based customer service team is happy to help with anything shipping related.
Serious Detecting
3901 Bestech Dr. #100
Ypsilanti, MI 48197
Phone: (844) 771-0707
Email: support@seriousdetecting.com