Garrett metal detectors come with a solid 3-year warranty that covers detectors, pinpointers, and search coils. This warranty reflects Garrett's confidence in their build quality and gives you real peace of mind when you're investing in equipment.
The warranty process is straightforward once you know the steps. Here's exactly how to get your Garrett detector repaired under warranty or serviced after the warranty period.
Getting an RMA Number for Your Garrett Detector
Before shipping anything to Garrett, you'll need a Return Merchandise Authorization (RMA) number. This tracks your repair and ensures your detector doesn't get lost in their system.
Call Garrett customer service at 1-800-234-6151 during business hours (Monday-Friday, 8:00 AM – 4:30 PM CST). The rep will ask about your detector model, serial number, and the problem you're experiencing.
They'll assign you an RMA number on the spot. Write this down – you'll need it on your shipping box and paperwork.
Preparing Your Garrett Metal Detector for Shipping
Proper packaging prevents damage during transit and speeds up the repair process.
What to Include in Your Package
- Brief problem description: Explain what's wrong with your detector and include your RMA number
- Complete contact information: Print your name, return address, zip code, and daytime phone number clearly
- Detector and search coil: Pack both items securely to prevent shipping damage
- Payment preferences: Specify if you want a repair estimate first (for out-of-warranty items) and your preferred payment method
- Return shipping method: Choose Parcel Post, UPS, or FedEx (expedited shipping costs are on you)
Garrett Repair Center Address
Garrett Metal Detectors
1881 W. State Street
Garland, Texas 75042-6797
Attn: Repair Department - [Your RMA Number]
Understanding Garrett's Warranty Terms
Garrett's warranty is pretty generous compared to some other metal detector manufacturers. Here's what's covered:
- Coverage period: Three years from your original purchase date
- Return shipping costs: You pay return shipping if your detector is over 90 days old
- Repair warranty: All Garrett repairs come with a 90-day warranty
- Payment policy: Garrett doesn't accept C.O.D. payments for repair charges
The 90-day repair warranty is nice – if the same problem comes back after Garrett fixes it, they'll make it right at no charge.
What Garrett's Warranty Covers
The 3-year warranty covers manufacturing defects and component failures under normal use. This includes issues with the control box electronics, shaft problems, and coil defects.
The warranty doesn't cover damage from drops, water damage on non-waterproof models, or wear items like shaft locks that break from normal use over time.
Popular Garrett Models and Common Issues
Different Garrett models have their own quirks when it comes to repairs. The Garrett AT Pro and AT MAX are generally reliable, but older units sometimes develop audio issues. The ACE series detectors occasionally need control box repairs after heavy use.
Garrett's customer service knows these models inside and out. When you call for your RMA, they can often troubleshoot simple problems over the phone and save you a shipping trip.
After Your Garrett Detector Returns
Test your detector as soon as it arrives back from Garrett. Run it through its paces – check all the settings, test the discrimination, and make sure everything works properly.
If something still isn't right, contact Garrett immediately. The 90-day repair warranty starts from when you receive your detector back, so don't wait if you notice problems.
Garrett stands behind their products better than most metal detector companies. Their 3-year warranty and repair service keep detectorists hunting instead of dealing with broken equipment.
